Terms of Service
Effective Date: March 1, 2026
Welcome to Affinity Hands. These Terms of Service ("Terms") govern your use of our website and services. Please read them carefully before using our website or engaging our care services.
1. Acceptance of Terms
By accessing or using the Affinity Hands website (affinityhands.ca) or engaging our home care services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or services.
2. Description of Services
Affinity Hands provides in-home care services in the Metro Vancouver area, including personal care, companion care, home support, respite care, dementia and Alzheimer's companionship, live-in care, overnight care, and 24-hour home care. Our services are coordinated through a careful matching process between your family and a dedicated caregiver. All care plans are developed during a personal consultation and tailored to the individual needs of your family member.
3. Website Use
The information provided on our website is for general informational purposes only. While we strive to keep content accurate and up to date, the website does not constitute medical advice, a diagnosis, or a recommendation for a specific care plan. Care arrangements, schedules, and pricing are determined through direct consultation with our team.
4. Service Area
Our home care services are currently available in Metro Vancouver, British Columbia, including Vancouver, Burnaby, Richmond, North Vancouver, West Vancouver, Coquitlam, Port Moody, and New Westminster. Availability in specific neighborhoods may vary. Please contact us to confirm service availability in your area.
5. User Responsibilities
When submitting information through our website, you agree to provide accurate and complete contact details. You are responsible for maintaining the confidentiality of any account credentials and for all activities conducted through your interactions with us. You agree not to use our website for any unlawful purpose or in a way that could damage, disable, or impair our services.
6. Care Agreements
Home care services provided by Affinity Hands are subject to a separate care service agreement entered into between you and Affinity Hands. These Terms of Service govern your use of our website and initial engagement; the care service agreement will govern the specific terms of care delivery, scheduling, pricing, and related matters.
7. Intellectual Property
All content on this website — including text, graphics, logos, images, and software — is the property of Affinity Hands or its content suppliers and is protected by Canadian and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.
8. Limitation of Liability
To the fullest extent permitted by law, Affinity Hands shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website, your inability to use our website, or any information provided on our website. Our total liability for any claim arising from use of the website shall not exceed the amount you paid to us, if any, in the preceding twelve months.
9. Disclaimer of Warranties
Our website and its content are provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of harmful components. We make no representations about the accuracy, completeness, or reliability of any content on the website.
10. Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by Affinity Hands. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. You access third-party links at your own risk.
11. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any dispute arising from these terms shall be subject to the exclusive jurisdiction of the courts of British Columbia.
12. Changes to These Terms
We reserve the right to modify these Terms of Service at any time. Changes become effective when posted on this page with an updated effective date. Your continued use of the website after any changes constitutes acceptance of the revised terms. We encourage you to review these terms periodically.
13. Contact Us
If you have questions about these Terms of Service, please contact us: Affinity Hands Email: hello@affinityhands.com Phone: (604) 555-0100 Serving Metro Vancouver, BC