Privacy Policy
Effective Date: March 1, 2026
Affinity Hands ("we," "us," or "our") is committed to protecting the privacy of the individuals and families we serve. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.
1. Information We Collect
When you contact us through our website, we collect the information you provide directly, including your name, email address, phone number, and any message or details you share about your care needs. We also collect standard website analytics data such as pages visited, browser type, and approximate location to help us improve our website experience.
2. How We Use Your Information
We use your personal information to respond to your inquiries, schedule consultations, match caregivers with your family, and deliver our home care services. We may also use your contact information to send service updates or follow-up communications relevant to your care. We will never use your information for unrelated marketing purposes without your explicit consent.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share relevant care details with your assigned caregiver to ensure quality, personalized service. We may also share information with trusted service providers who assist our operations (such as our form processing service), and when required to do so by law or to protect the rights and safety of our clients and staff.
4. Cookies and Analytics
Our website uses cookies and similar technologies to understand how visitors interact with our site. This helps us improve the user experience and measure the effectiveness of our content. You can control cookie settings through your browser preferences. We do not use cookies for advertising or tracking across other websites.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with legal obligations, and resolve disputes. When information is no longer needed, we securely delete or anonymize it.
6. Your Rights
Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA), you have the right to access, correct, or request deletion of your personal information held by us. You may also withdraw consent for the collection or use of your information at any time, subject to legal or contractual restrictions. To exercise any of these rights, please contact us using the details below.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses encryption (HTTPS) for all data transmitted between your browser and our servers. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our services are designed for adults seeking care for elderly family members. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: Affinity Hands Email: hello@affinityhands.com Phone: (604) 555-0100 Serving Metro Vancouver, BC